Best Price Guarantee
We want you to pay the lowest price possible for your hotel. Should
you find your hotel room at a lower online rate after you have booked
with a site listed on Gohotels.com, we will refund you the difference,
provided that this lower rate is available on a website:
Other than those websites available for booking on Gohotels.com,
Other than the official hotel site, accessible from the hotel page
on Gohotels.com, via the “official site” link.
You must contact us within 24 hours of making your booking to be
eligible for the Best Price Guarantee.
The lower rate must be available on the website that is not participating
in Gohotels.com comparison process.
You must book your room with the best priced booking provider having
As hotel prices can change frequently, you must contact us by email
at email@example.com within 24 hours of purchasing your hotel
room from the lowest priced booking provider using Gohotels.com.
Your email should include the following information: your name,
reservation number, copy of the confirmation e-mail/voucher and
the website where the lower rate is available. Incomplete or inaccurate
emails will not be taken into account.
The guarantee is not applicable for same day bookings.
The guarantee only applies in respect of a lower rate that is available
for online booking. The lower online rate must be bookable when
we validate your claim, within the 24 hour period, screen shots
will not be accepted as proof.
The lower rate must be found online for an equivalent room at the
same hotel as booked through the best priced booking provider using
Gohotels.com on the same check-in and check-out dates with the same
The lower rate must be in the same currency.
Gohotels.com will only refund the difference between the rate found
on the lowest priced booking provider that participates with Gohotels.com
and the lower rate if your reservation through the Gohotels.com
participating provider is completed and not cancelled and not subject
of a no-show.
"Best Price Guarantee" does not apply to hotel rooms purchased
through or in combination with membership rates, frequent stay,
loyalty points or other "reward" type programs or special
promotions of the hotel where the booking is made. Lower rates available
through opaque sites where the exact hotel isn't known until after
booking are also excluded from the guarantee.
If your claim is successful the “Price Difference Refund” will be
issued within 30 days after the check-out date of your reservation
with the best priced booking provider listed on Gohotels.com.
Payment can be made to PayPal accounts, US and Australian bank accounts.