The quality of service and hospitality at
Lake Kivu Serena Hotel has been identified as outstanding based on consistently
high customer review ratings.
The customer review score on Gohotels is calculated using
a proprietary algorithm to determine an overall customer
rating between 0 and 100. Multiple factors such as cleanliness,
facilities, location and service are considered.
Properties with a customer review score in excess of 75
/ 100 are presented with an Outstanding Service Award.
Lake Kivu Serena Hotel has achieved a score of
89 / 100 based on
217 customer reviews and has therefore qualified to receive
an Outstanding Service Award from Go Hotels.
If you own or represent this business click click here to learn more about this award and how it can benefit your business.
Set along the shore of Lake Kivu, this upscale hotel is 6 km from Goma Airport.
Featuring warm elegant decor and balconies with lake views, the rooms come with free Wi-Fi, TVs, in-room safes, and tea and coffeemaking facilities. Suites add separate living rooms. Room service is available 24/7.
Breakfast and parking are free. Other amenities include beach access, an outdoor pool and a fitness centre, as well as a Rwandese/international restaurant, and a cafe that hosts BBQs on the beach.
Facilities @ Lake Kivu Serena Hotel include:
Business Center Room Service Fitness Room / Gym Restaurant Swimming pool Pet Friendly Airport shuttle Concierge 24-Hour Reception Babysitting / Child Services Conference Room Porters Meeting Rooms Shops Garden Swimming Pool Outdoor Souvenirs / Gift Shop Express Check-In / Check-Out
