We want you to pay the lowest price possible
for your hotel. Should you find your hotel room at a lower online rate
after you have booked with a site listed on Gohotels.com, we will refund
you the difference, provided that this lower rate is available on a website:
Other than those websites available for booking on Gohotels.com, and
Other than the official hotel site.
You must contact us within 24 hours of making your booking to be eligible
for the Best Price Guarantee.
Conditions apply:
The lower rate must be available on the website that is not participating
in Gohotels.com comparison process.
You must book your room with the best priced booking provider having used
Gohotels.com.
As hotel prices can change frequently, you must contact us by email at
the address below within 24 hours of purchasing your hotel room from the
lowest priced booking provider using Gohotels.com. Your email should include
the following information: your name, reservation number, copy of the
confirmation e-mail/voucher and the website where the lower rate is available.
Incomplete or inaccurate emails will not be taken into account.
The guarantee is not applicable for same day bookings.
The guarantee only applies in respect of a lower rate that is available
for online booking. The lower online rate must be bookable when we validate
your claim, within the 24 hour period, screen shots will not be accepted
as proof.
The lower rate must be found online for an equivalent room at the same
hotel as booked through the best priced booking provider using Gohotels.com
on the same check-in and check-out dates with the same booking conditions.
The lower rate must be in the same currency.
Gohotels.com will only refund the difference between the rate found on
the lowest priced booking provider that participates with Gohotels.com
and the lower rate if your reservation through the Gohotels.com participating
provider is completed and not cancelled and not subject of a no-show.
"Best Price Guarantee" does not apply to hotel rooms purchased
through or in combination with membership rates, frequent stay, loyalty
points or other "reward" type programs or special promotions
of the hotel where the booking is made. Lower rates available through
opaque sites where the exact hotel isn't known until after booking are
also excluded from the guarantee.
If your claim is successful the "Price Difference Refund" will
be issued within 30 days after the check-out date of your reservation
with the best priced booking provider listed on Gohotels.com.
Payment can be made to PayPal accounts. |
